Confronting without offending / Deborah Smith Pegues.

Includes bibliographical references and endnotes (p. 179) index.

Confrontation: the bridge of harmony. The goal of confrontation ; Commanded to confront -- Biblical confrontation and conflict management styles. The dictator: do it my way ; The accommodator: have it your way ; The abdicator: I'll run away ; The collaborator: let's find a way -- Strategies for an effective confrontation. Preparing for the encounter ; Owning the problem ; Speaking the right words ; Listening ; Negotiating future behavior ; Releasing the offender -- Confrontation and personality temperaments. The P.A.C.E. personality profile ; Understanding the temperaments -- Confrontation guidelines for selected situations. Family interactions ; Marketplace interactions ; Social and other interactions.