TY - BOOK AU - Collins,Ace TI - Sticks and stones: using your words as a positive force SN - 9780310282532 (hardcover) AV - BF637.C45 C635 2009 U1 - 177/.2 22 PY - 2009/// CY - Grand Rapids, Mich. PB - Zondervan KW - Psychology KW - Interpersonal communication KW - Communication KW - Psychological aspects KW - Interpersonal relations N1 - Introduction: Words can never harm me -- Talking to yourself -- Write it down -- Saying thanks -- Greetings -- I don't know what to say -- The importance of expressing emotion -- Paying attention -- Sharing a word -- Positive coaching -- I was wrong -- Should we be so forward -- Endless possibilities : the new world of the Web and texting -- Prayer and praise ER -